Frequently Asked Questions About Virtual Care

Anyone who is in the state of Colorado or Montana and is over the age of 18 can use e-visits to receive care for common health issues.

• Back Pain
• Cold and Flu
• Pink Eye
• Rash
• Sinus
• Urinary Tract Infection

Our experienced and caring Intermountain Health providers will provide you with a personalized diagnosis and treatment plan tailored to your symptoms and condition. Your visit details will be added to your MyChart records for your primary care doctor to see.

The cost for diagnosis and treatment is $35. You will only be charged if we can treat your condition. For payment, you will be prompted to enter your debit or credit card information. If you have a health savings account (HSA) card, you can submit that card number during payment at checkout. You will receive a receipt after your credit card has been charged. If prescriptions are needed, you will pay for those at the pharmacy.

If you believe this service is covered by your insurance plan, you may submit a claim to your insurance company to pursue reimbursement. Be aware that if this is not a covered service, the cost you pay during check-out will not count towards your deductible or out-of-pocket maximum. This service is not covered by Medicare or Medicaid.

An e-visit typically takes about five to 10 minutes to complete.

If you already have a MyChart account with Intermountain Health (formerly SCL Health), you can sign in to your account to start your e-visit. If you do not already have a MyChart account, you will need to create one before your e-visit. After you submit your information in MyChart, you will receive an email within about 15 minutes that lets you know your MyChart account is active and you can then begin your e-visit.

Yes, if needed, your provider can order prescription medications for you and send them directly to the pharmacy of your choice.

Our technology supports most of the common web browsers. For desktops and laptops, we support the latest versions of Chrome, Safari, Firefox and Internet Explorer 10+. On mobile devices, we support the latest versions of Safari and Android Chrome.

For some conditions, we may want to see a picture to help us understand what is going on. If needed, you can upload pictures from your mobile device or your computer to our secure MyChart portal.

If your condition requires in-person diagnosis or treatment, we’ll follow up with you directly to discuss other options for care. You will only be charged if a provider can treat your condition.

Anyone present in the states of Colorado or Montana at the time of their exam who is over the age of 18 can use a video visit to receive care for common health issues.

Teens and their proxies can schedule a video visit in MyChart.

Parents, guardians and caretakers can initiate a video visit on behalf of children younger than 12 years of age through the parent's proxy MyChart account.

Yes, if needed, your provider can order prescription medications for you and send them directly to the pharmacy of your choice.

• Abdominal pain
• Acne
• Allergies / hay fever
• Animal and insect bites
• Asthma and asthma prescription refills
• Athlete's foot
• Blood pressure prescription refill
• Breastfeeding concerns
• Canker or cold sore
• Cold / sinus infection
• Constipation
• Ear pain
• Epipen prescription refill
• Eye pain, eye bump, or irritation
• GERD
• Headache or migraine
• Influenza (flu)
• Low back pain
• Minor burns and sunburns
• Motion sickness
• Mouth sores
• Pertussis (whooping cough)
• Pink eye
• Rashes
• Ringworm
• Shingles
• Sinus pain or pressure
• Smoking cessation
• Sprains and strains
• Tick bite
• Tinea (fungal skin infection)
• Travel medication
• Upset stomach and nausea
• UTI
• Yeast infection

Request or schedule a video visit through MyChart. Once connected with a care provider, most video visits take about 10 minutes. Depending on your circumstances, times may vary for your care provider to determine a diagnosis and treatment plan.

If you already have a MyChart account with Intermountain Health (formerly SCL Health), you can sign in to your account to start your video visit. If you do not already have a MyChart account, you will need to create one for a video visit.

Ensure that you have a compatible browser (not Internet Explorer) and that pop-ups are not being blocked. If you need further assistance call (866) 808-3530.

Many insurance plans are adding video visits as a covered benefit. However some insurance plans do not cover video visits. You may be responsible for your co-pay amount prior to seeing the provider. We will then attempt to bill your insurance. If your insurer does not cover video visits, you will be billed for the service.

To start a video visit you will need the Intermountain Health MyChart app on your video-enabled smart device or log into MyChart on your computer using a compatible browser.

Many times your provider does not need to perform a hands-on exam to safely diagnose and treat your condition.

If you need assistance in scheduling a video visit with a specific provider, please call the clinic.

If you need assistance in scheduling a video visit with a next-available provider, please call (866) 808-3530.

To start a video visit you will need the Intermountain Health MyChart app on your video-enabled smart device or log into MyChart on your computer using a compatible browser.

Yes! Parents, guardians and caretakers can initiate a Next Available Video Visits on behalf of children younger than 12 years of age through the parent's proxy MyChart account. Your child must be present during the video visit. Please note infants under 3 months old with a fever need to be evaluated in person. Please know your baby’s weight and temperature.

Next Available Video Visits are available 7am -7pm Monday-Sunday.

Yes, please ask for any work/school note needed while you are connected so you don’t have to connect in again.

Next Available Video Visits are staffed by clinicians who specialize in urgent care and family practice. All of our providers have many years of experience treating patients in-person and are certified and credentialed according to NCQA standards.

We recommend always testing your computer before you connect if you are accessing from a PC or laptop. Please make sure that if using an iPad or iPhone, you are using the most updated operating system (iOS15.6) to prevent audio issues. Our help desk can assist with connectivity challenges and can be reached at (866) 808-3530.

If you get disconnected for any reason, start a new session. You’ll only be charged for one visit.

All our staff have access to the medical history you provide in the platform. Additionally, our providers will have access to your medical history if you are an Intermountain Health (formerly SCL Health) patient.

Next Available Video Visit providers will prescribe medication applicable for your individual diagnosis. We practice good antibiotic stewardship so you may not receive antibiotics if they are not indicated. Please note that by law narcotics/opiates (such as hydrocodone, oxycodone, etc.) cannot be prescribed via telehealth visits.

If our providers cannot diagnose your condition over telehealth or feel your condition is best treated in-person, you will get a message via MyChart that your appointment has been cancelled and options for how to be seen in person.

Many insurance plans are adding video visits as a covered benefit. However, some insurance plans do not cover video visits. If your insurer does not cover video visits, you will be billed for the service. You may or may not be asked to pay a co-pay during the e-check in process depending on your insurance. If you wish for us not to bill insurance, we do offer a $59 self-pay option.

Do not use next available video visits for:

• Emergency health needs or symptoms
• Establishing a primary care provider
• Ear pain
• Hospital or ER follow-ups
• Prescription refills
• Requests for pain medication or other controlled substances, including ADHD medication
• Orders for home oxygen or nebulizers
• Pregnancy concerns
• Genital or breast issues